I've been asked to add a few words about customer service and how to have a better experience when calling. First of all, If you are calling about a component that has been added to the RV and not necessarily something made by the RV manufacturer, it might be better to contact that vendor instead. Items in this realm include the hot water heater, furnace, microvavc and other appliances. One important one would be the chassis itself. If you own a motorhome, the RV part of the unit has been built on a chassis purchased from a chassis manufacturer, i.e. Chevy, Ford, International, etc. If you are experiencing trouble with any of the chassis components, your RV manufacturer will not be able to help you. Save yourself a call to them and the subsequent waiting for an answer, and go right to the source. They are the only ones who can really help you in this regard. Your RV manufacturer may be able to tell you where authorized service centers are located for your chassis, but won't be able to provide any more information.

The separate components on your unit should all come with their own owner's manuals. In those manuals you should be able to find the contact information for that vendor. It is always best and will save you much time to go directly to that vendor for help.

buying and RV part 2

Welcome to part 2. Let me reiterate a few important points from the last post. First of all let me say that in now way is your manufacturer responsible for any damage you do to your RV that is caused by lack of knowledge as to how to operate all of the functions. The number of people who call in and want this covered under warranty is unbelievable. Please take the responsibility to make sure you do not drive off of the lot without all of the information necessary. Salespeople as a whole are trained to take control of the transaction and “close the sale”, don’t let them hurry you out of the dealership without a proper walk-through, you are going to be paying for it, so make sure you ask every question you might have. Leave no stone unturned, better safe than sorry.

Now on to the next subject-maintenance of your unit. Another thing in the long list of things you should know is that there are certain things on your RV that you will be responsible for maintaining. Damage, due to lack of maintenance was the 2nd highest in the number of calls we received every day. A leaky roof can do thousands of dollars worth of damage, and oddly enough, most newbies don’t seem to be aware that they are responsible for maintaining the sealant that is laid down around the top of your roof. This sealant, typically a self-leveling variety, tends to expand and contract with the changing of the seasons, especially if the vehicle is not kept indoors when not in use. I recommend checking the sealant at least every six months. More if you live in areas with more severe climates such as extreme heat or cold. Look for holes, bubbles, and the sealant pulling away from the corners where it should be firmly attached. Most RV supply centers will have a replacement sealant that you can use yourself to spot repair any voids. It’s a good idea to have all of the sealant removed and completely replaced every few years though. This is not unlike having to maintain the roof on your house, yet most people don’t seem to understand why it has to be done. It’s also a good idea to keep the roof itself clean. Once the sealant gets dirty and black, it’s not quite as easy to see the voids or bubbles.


There is most likely sealant on other parts of the unit as well, such as compartment doors and windows. Checking those areas on a regular basis can stop water damage before it happens.

It’s always a good idea to read your owner’s manual. It will detail what items are your responsibility to take care of after the purchase of the unit. Many, many people have admitted to me that they did not bother to read it. Once again, any damage or items that are broken due to you not knowing your responsibility will not be covered by the manufacturer’s warranty. Unfortunately, a customer does not look very smart asking for those things to be covered, especially if they have not read their manual or the warranty paperwork they sign at purchase. Reading the fine print will save a lot of headache for you and the customer service rep on the other end of the phone.

If there are things in particular you would like me to cover, please let me know.
Have a great day

I for one am seriously hoping the RV industry is back in business soon. There are too many people currently out of a job, including myself. I worked as a customer service rep for one of the major players who is technically still in business, but not doing any production for the moment and are running completely on a skeleton crew. I thought it would be a great opportunity though, for me to go over some vital tips for buying an rv based on the experience I had talking to customers every day. It seems that overall, there is a decided lack of education on what new owners need to know in order to operate their motor home. The dealers themselves don’t seem to be taking enough time to do a proper walk-through of the coach, which can cause many problems for a first-timer. And of course, unfortunately, the first-timers don’t know which questions to ask many times, in order to get the information they need. I am hoping that I will be able to stop some of the confusion, and make the buying and camping experience a much better one for those potential customers who would call in with problems.
First of all, when you purchase a new coach, you are entitled to a walk-through. This would consist of a representative of your purchasing dealer instructing you on all of the functions of your coach, as well as where all of the fuses boxes and power centers would be located. You are going to need to know where your low point drains are ( for draining your holding tanks), what all of your switches are for throughout the unit, how to turn on your hot water heater ( making sure you always have water in it first), and any of the other functions that are listed on your msrp. I can’t tell you how many times we get calls from people on a first time camping trip who do not know how to operate the coach and then have a world of trouble trying to figure it out. And to make matters worse, many times you will either have to wait on hold forever for a customer service representative, or leave a message and wait for them to call you back. This can be rather frustrating, not to mention it can ruin a very nice vacation if you are not able to get your answers in a timely manner. That is why I can’t stress enough that you make sure you are getting a very thorough walk-through. You are paying for it after all. Make sure before you sign on the dotted line that you know exactly what the charge will be for the walk-through, and then don’t let the dealer short change you when it comes to knowing all that can be known about the functionality of your motor home. It can save you hundreds of dollars in damages as well. For instance, if you don’t know the proper way to use your water heater, you can damage the anode rod, which will have to be replaced and is not cheap. Again, we had many people call in who had damaged their coach due to lack of knowledge, who wanted the damage covered under warranty. It is not the fault of the manufacturer if anything is broken or destroyed due to lack of knowledge on the customer’s part, so I urge you to be responsible in this regard and make sure you are getting your money’s worth when it comes to your walk-through.
There is so much to be said about this subject that I will have to write many more times in order to cover it all. It is my fondest wish that I will help at least a few people out there have a much better experience with their RV, as well as help the owner get all of the information he needs in order to keep from doing any inadvertent damage to the rv that will cost more money out of his pocket. Times are tough right now and we need to take enjoyment from life wherever we can find it.
Ciao for now.