I've been asked to add a few words about customer service and how to have a better experience when calling. First of all, If you are calling about a component that has been added to the RV and not necessarily something made by the RV manufacturer, it might be better to contact that vendor instead. Items in this realm include the hot water heater, furnace, microvavc and other appliances. One important one would be the chassis itself. If you own a motorhome, the RV part of the unit has been built on a chassis purchased from a chassis manufacturer, i.e. Chevy, Ford, International, etc. If you are experiencing trouble with any of the chassis components, your RV manufacturer will not be able to help you. Save yourself a call to them and the subsequent waiting for an answer, and go right to the source. They are the only ones who can really help you in this regard. Your RV manufacturer may be able to tell you where authorized service centers are located for your chassis, but won't be able to provide any more information.

The separate components on your unit should all come with their own owner's manuals. In those manuals you should be able to find the contact information for that vendor. It is always best and will save you much time to go directly to that vendor for help.