More about your RV

Another important thing that needs to be talked about is your warranty. By the calls we would get, it seems to me that consumers have a much different idea of how their warranty actually works than the manufacturer who wrote it, so this is something that really needs to be said.

Your warranty covers defects in product or workmanship for a period of time beginning with when you sign your warranty paperwork and ending at a time specified by the manufacturer. For instance, it could be for 2 years and 24,ooo miles. So after you have owned your coach for that period of time, and you notice a defect, it will not be covered. I remember several disagreements with customers because they were out of warranty and just noticed a defect. Their argument was that it was a manufacturer's defect, there from before the purchase date. This may be true, but that defect is covered for the warranty period only and not 1 minute afterward. I was always amazed at the amount of people who would call after owning their coach for several years, expecting something to be covered. For any other instance I will never liken the purchase of an RV to that of an automobile, but I will for this one. If you purchase a new Ford vehicle, drive it for your 3 years or 36,000 miles (whichever comes first), and then notice something you didn't notice before, they are not going to cover it under warranty. The same thing with household appliances. Save yourself the headache of wating to get in touch with customer service just so you can be told no. To me this is a common sense type of deal, and you will be wasting your time calling the manufacturer. That is not to say there will not be circumstances where additional coverage would be considered, however, it usually has to be something pretty bad, or a defect in manufacturing that caused further damage to other components in your coach. Keep in mind, if you do call customer service, and they tell you it won't be covered, there is no reason to scream at them. They do not write the warranty contracts or make the rules. The best thing you can do for your own sanity is to READ YOUR WARRANTY, and make sure you understand what it covers.

Additionally, some of the components of your unit will carry their own warranty past that which is offered by the manufacturer of the coach. They should each have their own manuals in which you can get the information as to what is covered. If there is a registration card, make sure and send it in, some suppliers will not honor any warranty at all if there is no registration.

Once again, I cannot stress enough that you should read your warranty. Also make sure you have looked at all of the paperwork that you received with your coach. If something seems to be missing, you can acquire a new copy in order to make sure that all warranty cards are sent to the proper suppliers. Better safe than sorry.